Users With Multiple UID Attributes in Oracle Unified Directory Cannot Login To WebCenter Portal. (Doc ID 2391926.1)

Last updated on OCTOBER 04, 2022

Applies to:

Symptoms

When attempting to login to WebCenter Portal after upgrading to 12c with a user that has multiple UIDs, the following error occurs:

ERROR

• Chrome browser:
  
  ERR_TOO_MANY_REDIRECTS
  
  <HOST>:<PORT> redirected you too many times.
  Try clearing your cookies.
  
  
  
• IE browser:
  
  Can’t reach this page
  Make sure the web address http://<HOST>:<PORT>is correct
  
  
  
• FireFox browser:
  
  The page isn’t redirecting properly
  Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
  This problem can sometimes be caused by disabling or refusing to accept cookies.

FACTS

• External LDAP is Oracle Unified Directory (OUD).
  
  
• User properties look like this with 2 UIDs:
  
  dn: cn=testuser,ou=People,dc=vm,dc=oracle,dc=com
  objectClass: inetorgperson
  objectClass: organizationalPerson
  objectClass: person
  objectClass: top
  cn: testuser
  displayName: Test User
  givenName: Test
  mail: test.user@oracle.com
  sn: User
  uid: testuser
  uid: testuserb
  
  
• This is reproducible in all browsers.
  
  
• A user with just one UID can login just fine.
  
  
• Login in UCM with multiple UID user works fine.
  
  
• Login in EM console with multiple UID user does not work.
  
  
• Login in Weblogic Administration Console with multiple UID user works fine

Cause

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