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"ModuleException: [HTTP:101216]Servlet:" Error When Accessing OIM Identity Or Sysadmin Consoles (Doc ID 2393582.1)

Last updated on MAY 07, 2018

Applies to:

Identity Manager - Version 11.1.1.3.0 to 12.2.1.3.180413 [Release 11g to 12c]
Information in this document applies to any platform.

Symptoms

All the Managed Server status in cluster setup shows as running but while accessing the Identity and Sysadmin consoles with one of the managed server host name  throwing Error-404 Page not found error message.

Redeployed the /identity console and made sure that it's deployed on both the nodes of the cluster , but still facing the same error.
When selecting WLS_OIM1 and go to deployments there /identity and /sysadmin deployments  shows failed.

OIM managed server log shows the following error.

weblogic.application.ModuleException: [HTTP:101216]Servlet: "OHW Servlet 1" failed to preload on startup in Web application: "sysadmin".
java.lang.IllegalArgumentException
  at sun.net.www.ParseUtil.decode(ParseUtil.java:202)
  at sun.net.www.protocol.file.Handler.openConnection(Handler.java:80)
  at sun.net.www.protocol.file.Handler.openConnection(Handler.java:72)
  at java.net.URL.openConnection(URL.java:975)
  at java.net.URL.openStream(URL.java:1041)
  at oracle.help.web.config.parser.OHWParser._openConnection(Unknown Source)
  at oracle.help.web.config.parser.OHWParser.getGlobalConfiguration(Unknown Source)
  at oracle.help.web.rich.core.RichOHWContext.createGlobalConfiguration(Unknown Source)
  at oracle.help.web.rich.OHWServlet.init(Unknown Source)
  at weblogic.servlet.internal.StubSecurityHelper$ServletInitAction.run(StubSecurityHelper.java:283)
  at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
  at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
  at weblogic.servlet.internal.StubSecurityHelper.createServlet(StubSecurityHelper.java:64)
  at weblogic.servlet.internal.StubLifecycleHelper.createOneInstance(StubLifecycleHelper.java:58)
  at weblogic.servlet.internal.StubLifecycleHelper.(StubLifecycleHelper.java:48)

 

Cause

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