PSFT ER Connector: Handling Of Multiple Deferred Events (Doc ID 2395697.1)

Last updated on SEPTEMBER 16, 2019

Applies to:

Symptoms

In PSFT Employee Reconciliation connector one can have multiple deferred events created for a user but the connector doesn't provide any way to manage these deferred events i.e discard or update the earlier recon event if same field is been updated. 

For example:

1) On 1/11/2017 a user was retired in PSFT with an effective date of 2/1/2017.

2) OIM received the message and scheduled a deferred event for 2/1/2017  with Event Id 0001.

3) Later but before 2/1/2017, in PSFT, the retirement date of the user was moved to 2/15/2017.

4) OIM received this new message and instead of correcting the event 0001, OIM creates a new recon event say 0002.

So now there are two events ( Event Ids 0001 and 0002) with effective dates 2/1/2017 and 2/15/2017 scheduled for the user. And when 2/1/2017 comes, the event 0001 will be processed and the user will be disabled on 2/1/2017 which is not correct.

Is there a way to handle such scenario?

Cause