Bad Oracle Access Manager Request Error After Applying OAM Patch 27373151 + Webgate Patch 27393427

(Doc ID 2395718.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Access Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

Note: It is important mention that this behavior was reported using Webgate 11.1.2.3.0. If Webgate 11.1.2.2.0 is the one reporting the issue, then next bug could be root cause of the issue: Bug 27902726 : REQUEST ERROR FROM 11G WEBGATE AFTER APPLIED OAM SERVER BP14.

 

 

On : 11.1.2.3.0 version, at OAM server and Webgate

OHS: 11.1.1.9.0

After applying Webgate patch 27393427 and on top of OAM Server bundle patch 27373151, customer is getting "Bad Oracle Access Manager request" error when logging into any protected resource.

ERROR
-----------------------

Error displayed in the browser:

"Bad Oracle Access Manager request"



The webgate log (oblog.log) file reports next messages:

2018/05/04@16:20:31.64447 6012 6038 WEB WARNING 0x00001546 /ade/aime_ngamac_724886/ngamac/src/palantir/webgate2/src/web_gate.cpp:2744 ecid^005QqEmwKPSFw000jzwkno0001Tj00000I rid^0 "ServerName and/or port mismatch with HostName/Port in the Http HOST request Header." Host_Port in the Server Config : ^locahost.localdomain:7778 Host_Port in the Http request : ^oam11gr2ps3.vm.oracle.com:7778
2018/05/04@16:20:31.64457 6012 6038 WEB ERROR 0x0000151F /ade/aime_ngamac_724886/ngamac/src/palantir/commonlib/src/apache2_req_info.cpp:294 ecid^005QqEmwKPSFw000jzwkno0001Tj00000I rid^0 "WebGate Error Report" Message^Unable to process the request due to unexpected error. ReqReq^GET /favicon.ico HTTP/1.1 ReqProto^HTTP/1.1 ReqHost^oam11gr2ps3.vm.oracle.com ReqStatLine^ ReqStatus^200 ReqRawUri^/favicon.ico ReqUri^/favicon.ico ReqFilename^/refresh/home/Oracle/Middleware/Oracle_WT2/instances/instance1/config/OHS/ohs4/htdocs/favicon.ico ReqPath^ ReqArgs^
2018/05/04@16:21:04.38386 6012 6040 WEB WARNING 0x00001546 /ade/aime_ngamac_724886/ngamac/src/palantir/webgate2/src/web_gate.cpp:2744 ecid^005QqEotDQ3Fw000jzwkno0001Tj00000K rid^0 "ServerName and/or port mismatch with HostName/Port in the Http HOST request Header." Host_Port in the Server Config : ^locahost.localdomain:7778 Host_Port in the Http request : ^oam11gr2ps3.vm.oracle.com:7778

 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Applied OAM bundle patch 27373151 and ran softlockEnableDisable.py as documented on post installation step.

2. Applied Webgate patch 27393427.

3. Restart OHS 11.1.1.9.0


Changes

 

Cause

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