PDF Export Crashes When Converting Attached DOCX Files To PDF

(Doc ID 2396066.1)

Last updated on MAY 08, 2018

Applies to:

Oracle Outside In Technology - Version 8.5.3 and later
Information in this document applies to any platform.

Symptoms

Problem Description
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PDF Export crashes when converting certain DOCX files to PDF

What is working:

Core functionality is working for PDF Export.

Expected Behavior:

PDF Export would not crash.


Steps:

1. Open PDF Export.
2. Select the files and note the behavior.
3. PDF Export closes.
4. Damaged or corrupt PDF files are created and cannot be opened.

Changes

 

Cause

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