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How To Monitor OIT Bugs And Enhancement Requests Via My Oracle Support (Doc ID 2400072.1)

Last updated on MAY 07, 2019

Applies to:

Oracle Outside In Technology - Version 8.0.0 to 2012.1.1 [Release OIT to Clean Content]
Information in this document applies to any platform.
This document applies to more products. The full list can be found in the Related Attributes displayed at the end of the document.


Purpose

In addition to reviewing the FAQ presented here, please review the official My Oracle Support documentation as well.

There are several questions that customers commonly ask about:

1. How to monitor bugs or enhancement requests via My Oracle Support (MOS), including:

     1a.  Bug Tracker Feature

     *** UPDATED! *** 1b.  Email Notification Via Hot Topics Emails (see Note 793436.2 : "My Oracle Support How to Series: How to use Hot Topics Email notification to subscribe to Support Product News, SRs, Bugs, etc. and events so that you Never Miss an Important Update - [VIDEO]")

2. Why they are not seeing frequent updates to their bugs or enhancement requests

3. Information about release dates for products

4. What the various numeric statuses in the bug really mean

The goal of this FAQ is to help customers understand each of these processes better.

This document has been normalized for all Oracle WebCenter products (eg, WebCenter Portal, WebCenter Content, Oracle Outside In Technology (OIT), etc.).

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Q1: How Do I Monitor Bugs/Enhancement Requests (ERs) via My Oracle Support?
 Bug Tracker Feature
 *** UPDATED! *** Email Notification Via Hot Topics Emails
 Q2: When Should I See Status Updates In My Bugs or Enhancement Requests?
 Textual Updates
 Status/history updates
 Status questions?
 Q3: What Information Can Support Share About When the Next Release Will Be Available or Which Release Will Contain A New Bug Fix or Enhancement?
 Q4: Bug/ER status codes (and explanations)
 To find the latest patches for OIT, see the following document.
 
 Change History (of this article)
References

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