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Revoke Account Fails If Triggered Second Time Allowing All Task Associated To The Account To Move To Cancelled State (Doc ID 2400254.1)

Last updated on JULY 21, 2020

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

Scenario:

1) User is provisioned to AD. 

2) Provide inappropriate IT resource details

3) Select the user account and click remove account.

4) The Delete User task is rejected

Select the account and click remove account, all the task associated to the task gets cancelled and account remains in Provisioned status with no further option to revoke from OIM. So instead of retrying the task or triggering a new task, it cancels all task associated to that account ( i.e) the process instance key is cancelled.

Cause

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