How to Correct Capture Configuration for Email Account Connection Issues

(Doc ID 2402105.1)

Last updated on MAY 25, 2018

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Goal

Email Import Processor Jobs are generating the following error in the log files:

[TARGET_TYPE: oracle_oddc] Error connecting to account[[oracle.odc.exception.CaptureException: Error connecting to account

How can we find out which account (and any other credentials) this is referring to so, that the configuration can be verified and corrected if needed?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms