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WebCenter Contetn: Imaging AXF Users Are Timing Out of a Session (Doc ID 2408017.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Users are being timed out of a session when using WebCenter Content: Imaging AXF applications.

Within the javacache.log, the follow error occurs:

[2018-02-09T11:20:54.671-05:00] [as] [ERROR] [] [oracle.as.cache.CacheInternal.000DEFAULT_CONTEXT$$] [host: {SERVERNAME}] [nwaddr: ###.###.###.###] [tid: 16] [userId: {username}] [[
java.lang.ClassNotFoundException: oracle.imaging.axf.data.Conversation

The server .out log displays:


J2EE JOC-044 An exception is occurring in the method. CacheAccess.get
J2EE JOC-037 cannot find the following object"bdcfdd4f-cb41-4b86-a290-2ea505c4b667"
        at oracle.imaging.axf.service.AxfSessionManagerBean.lookupConversation(AxfSessionManagerBean.java:211)
        at sun.reflect.GeneratedMethodAccessor1233.invoke(Unknown Source)

 

Changes

 

Cause

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