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All Environments (DEV, And PROD) are Down : 404 Error (Doc ID 2409345.1)

Last updated on JUNE 12, 2018

Applies to:

COREid Access - Version 10.1.4.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 10.1.4.3.0 version, Access Server

All Environments (DEV, VAL and PROD) aredown : 404 error

Verified all Services/IIS Services on all servers and rebooted necessary components around web/application/OAM but unable to bring back application URL, IIS is also throwing 503 error randomly and OAM system console is throwing below error:



ERROR
-----------------------
503

The following messages were produced by the product. Please contact your webmaster to fix the problem.

Unable to find configuration entry in directory server at configuration base=`ou=Oblix,DC=dcri,DC=int'
 


Changes

 Recently updated Microsoft Active Directory LDAP server with a new Digital Certificate

Cause

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