OAM Upgrade issue - Could Not Access /oamconsole After Upgrade

(Doc ID 2412670.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle Access Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.3.0 version, Upgrade Issue.

Upgrade Issue

When upgrading OAM from version 11.1.2.2 to OAM PS3

The policy store is not available; please see the log file for more details.


ERROR
-----------------------
oracle.security.am.common.policy.admin.PolicyManagerException: OAMSSA-06252: The policy store is not available; please see the log file for more details.

oracle.security.am.common.policy.admin.PolicyManagerException: OAMSSA-06252: The policy store is not available; please see the log file for more details.
at oracle.security.am.common.policy.admin.PolicyAdminFactory.getProvider(PolicyAdminFactory.java:265)
at oracle.security.am.common.policy.admin.PolicyAdminFactory.init(PolicyAdminFactory.java:188)
at oracle.security.am.common.policy.admin.PolicyAdminFactory.getPolicyAdmin(PolicyAdminFactory.java:356)
at oracle.security.am.admin.console.beans.AccessChecker.isAccessAllowed(AccessChecker.java:531)
at oracle.security.am.admin.console.beans.OAMAdfAuthenticationServlet.doPost(OAMAdfAuthenticationServlet.java:278)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.adf.library.webapp.LibraryFilter.doFilter(LibraryFilter.java:180)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:527)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:253)
at oracle.idm.common.login.SignInBean.sendForward(SignInBean.java:234)
at oracle.idm.common.login.SignInBean.doLogin(SignInBean.java:93)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAc

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OAM upgraded to PS3
2. After upgrade they have issue for oamconsole
3. Could not access oamconsole after upgrade


Changes

 Upgrading OAM to PS3 version.

Cause

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