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USERS PROMPTED TO CREATE CREDENTIALS TWICE DURING INITIAL WEB PAGE DETECTION (Doc ID 2415588.1)

Last updated on JUNE 27, 2018

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.1 and later
Information in this document applies to any platform.

Symptoms

Oracle Enterprise Single Sign-On: Logon Manager

ACTUAL BEHAVIOR

ESSO-LM client prompts the user with a "New Logon" wizard dialog twice when attempting to access a web application for the first time in Internet Explorer.


When a user attempts to access a web application in Internet Explorer for the first time (No saved credentials), they are prompted by the "New Logon" wizard dialog two times. The first prompt appears to be for a generic application that does not yet have a predefined template in the repository (the window title is simply "New Logon") and it does not contain the third field defined in the actual application template. When the user clicks "Cancel" to close the dialog, ESSO-LM detects the page again and then prompts the user with the correct wizard dialog ("New Logon for AppName") with all of the predefined fields in the application template.

The additional prompt only appears when the application is launched from the IE web browser. When the application is launched from the Google Chrome web browser, the actual wizard dialog for the predefined application appears without first prompting the user with the generic dialog for an undefined application.


EXPECTED BEHAVIOR

The ESSO-LM client should only prompt the user to provide new credentials for the actual application template defined in the repository without first prompting the user to create credentials with a generic "New Logon" dialog prompt.

STEPS TO REPRODUCE:

  1. Create an application template for the web application in the ESSO Administrative Console.
  2. Publish the template to the repository and refresh the ESSO-LM client.
  3. Open the Microsoft Internet Explorer web browser and enter the URL for the web application. The generic "New Logon" wizard dialog appears without the name of the application template.
  4. Click Cancel on the "New Logon" prompt. A second prompt appears with the correct window title for the predefined application template.

 

Cause

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