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OEM/OGG Email Alerts Not Being Sent, But "open Incident" Exist In Incident Manager (Doc ID 2423477.1)

Last updated on JULY 16, 2018

Applies to:

Management Pack for Oracle GoldenGate - Version 12.2.1.2.0 and later
Information in this document applies to any platform.

Symptoms

After setting up a simple email rule/notification based on
Doc ID 1560822.1 How To Setup A Simple Email Rule Notification For GoldenGate Targets Down or Abended In OEM 12c or OEM 13c?

Email notifications are not being received.

Under OEM -> Incident Manager
we can see the notification but the email is never received

Cause

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