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BMC Remedy User Connector Unable to Process Manager Information During Update (Doc ID 2431187.1)

Last updated on APRIL 03, 2019

Applies to:

Identity Manager Connector - Version and later
Information in this document applies to any platform.


With BMC Remedy User connector, when manager id and manager name are updated, connector is sending only 1 update field to target and failing.

And during user account provisioning, manager information is populated correctly but unable to send the updated manager information to BMC remedy.

Seeing the following error during this operation :

<BEA-000000> <oracle.iam.connectors.icfcommon.prov.ICProvisioningManager :
doUpdate : Error while updating user
org.identityconnectors.framework.common.exceptions.ConnectorException: ERROR
(44889): ; The Manager Information entered is not valid. Use the return
function on the Manager's Name field to retrieve the Manager's Name and Login
ID information.



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