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"ConnectorException: ERROR (44889): ; The Manager Information entered is not valid." Updating Manager Information Using BMC Remedy User Management Connector (Doc ID 2431187.1)

Last updated on JUNE 06, 2023

Applies to:

Identity Manager Connector - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

User in OIM is successfully provisioned to BMC Remedy using the OIM BMC Remedy User Management connector. But when the manager id and manager name are updated in the provisioned BMC account from OIM, it fails with the following error: 

<Error> <ORACLE.IAM.CONNECTORS.ICFCOMMON.PROV.ICPROVISIONINGMANAGER>
<BEA-000000> <oracle.iam.connectors.icfcommon.prov.ICProvisioningManager :
doUpdate : Error while updating user
org.identityconnectors.framework.common.exceptions.ConnectorException: ERROR
(44889): ; The Manager Information entered is not valid. Use the return
function on the Manager's Name field to retrieve the Manager's Name and Login
ID information.

Steps to reproduce: 

1) Install and configure the OIM BMC Remedy User Management Connector

2) Provision a user in OIM to BMC Remedy.

3) After the account is provisioned, update the account's manager name and id.

Cause

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