My Oracle Support Banner

ORA-28041 Occurs Attempting to Change an Expired Password through Forms and 12.2 DB (Doc ID 2433453.1)

Last updated on MAY 02, 2023

Applies to:

Oracle Forms - Version to [Release 11g]
Information in this document applies to any platform.


When using the Oracle Forms interface to change an expired password, the following error occurs:

ORA-28041: Authentication protocol internal error

The same error happens when attempting to change the password directly through SQLPlus using the SQLPlus in the Forms home ( against a 12.2.x db.
If using the SQLPlus from the db home (, it works as expected.

This worked until application of the July 2018 PSU DB patch


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.