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Error When Selecting Documents Checkbox For Portal. (Doc ID 2433927.1)

Last updated on AUGUST 10, 2018

Applies to:

Oracle WebCenter Portal - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When checking the documents check box for a Portal, the following error occurs:

An error occurred while trying to provision the service oracle.webcenter.doclib. The service did not get provisioned.

Oracle Unified Directory (OUD) is being used as the ldap for both WCC and WCP.

They are able to login successfully using both weblogic user and users in OUD.

The WC_Portal-diagnostic.log shows the following errors:

[2018-08-09T14:01:36.561-04:00] [WC_Portal1] [ERROR] [WCS-07840] [oracle.webcenter.doclib.internal.spaces.UCMCommandLogic] [tid: [ACTIVE].ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid:<ECID>] [APP: webcenter] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: 0000MKVp71a4qmkawxicMG1RR6za000005] Cannot get folder with the GUID, <GUID>, from the Oracle Content Server.[[
oracle.stellent.ridc.protocol.ServiceException: No service defined for COLLECTION_INFO.
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:146)
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:112)
..
..

[2018-08-09T14:01:36.563-04:00] [WC_Portal1] [WARNING] [] [oracle.webcenter.command.ScopeAPIImpl] [tid: [ACTIVE].ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: 0000MKVp71a4qmkawxicMG1RR6za000005] An error occurred invoking isProvisioned for service oracle.webcenter.doclib.[[
oracle.webcenter.command.CommandException: Cannot get folder with the GUID, <ECID>, from the Oracle Content Server.
at oracle.webcenter.doclib.internal.spaces.UCMCommandLogic.wrappedException(UCMCommandLogic.java:1664)
..
..

[2018-08-09T14:01:36.704-04:00] [WC_Portal1] [WARNING] [] [oracle.webcenter.command.ScopeAPIImpl] [tid: [ACTIVE].ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: 0000MKVp71a4qmkawxicMG1RR6za000005] An error occurred invoking isProvisioned for service oracle.webcenter.doclib.[[
oracle.webcenter.command.CommandException: Cannot get folder with the GUID, <ECID>, from the Oracle Content Server.
at oracle.webcenter.doclib.internal.spaces.UCMCommandLogic.wrappedException(UCMCommandLogic.java:1664)
..
..
Caused by: oracle.stellent.ridc.protocol.ServiceException: No service defined for COLLECTION_INFO.
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:146)
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:112)
at oracle.webcenter.doclib.core.WCPServiceResponse.getResponseAsBinder(WCPServiceResponse.java:87)
at oracle.webcenter.doclib.internal.spaces.UCMSpacesRepositoryLogic.getFolderFromGUID(UCMSpacesRepositoryLogic.java:742)
at oracle.webcenter.doclib.internal.spaces.UCMCommandLogic.getFolderFromGUID(UCMCommandLogic.java:829)
... 163 more

Changes

 

Cause

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