WFR RTS Hangs When Processing Large or Invalid Images and Error "Import step: Failed to add file" Occurs in the H_Log
(Doc ID 2440628.1)
Last updated on OCTOBER 02, 2023
Applies to:
Oracle WebCenter Forms Recognition - Version 11.1.1.9.0 to 12.2.1.3.0 [Release 11g to 12c]Information in this document applies to any platform.
Symptoms
RTS Instance hangs when attempting to process a large bad image. Good images are processed, as expected. When a large image that does not meet the image requirements is processed, it is moved to the "Bad_Images" folder, as expected. However, it causes each RTS instance on that machine to hang, requiring the WebCenter Forms Recognition Service to be restarted.
H_Log Errors:
[Error] |10| 10:13:20.483 | 13956 | 11063872k/5712884k | 12850048k/6417076k | 82440k/87828k | 343 | 96/54 | Import step: Failed to add file '\\<PATH>\<NAME>.tif' to folder!
[Error] |10| 10:13:20.534 | 13956 | 11062868k/5713888k | 12851056k/6416068k | 82440k/87836k | 343 | 96/54 | Bad image has been moved to: '\\<PATH>\<NAME>.tif'.
[Error] |10| 10:13:33.147 | 13956 | 11040808k/5735948k | 12894180k/6372944k | 82676k/88708k | 345 | 100/54 | Import step: Failed to create new batch! ---> Error during "WritePrivateProfileString" call
[Error] |10| 10:13:43.875 | 13956 | 11039380k/5737376k | 12888872k/6378252k | 83012k/89060k | 345 | 100/54 | Import step: Failed to create new batch! ---> Error during "WritePrivateProfileString" call
[Error] |10| 10:13:54.542 | 13956 | 11035384k/5741372k | 12882336k/6384788k | 83040k/89448k | 345 | 100/54 | Import step: Failed to create new batch! ---> Error during "WritePrivateProfileString" call
[Error] |10| 10:14:05.534 | 13956 | 11038584k/5738172k | 12907000k/6360124k | 83164k/89412k | 345 | 100/54 | Import step: Failed to create new batch! ---> Error during "WritePrivateProfileString" call
[Error] |10| 10:13:20.534 | 13956 | 11062868k/5713888k | 12851056k/6416068k | 82440k/87836k | 343 | 96/54 | Bad image has been moved to: '\\<PATH>\<NAME>.tif'.
[Error] |10| 10:13:33.147 | 13956 | 11040808k/5735948k | 12894180k/6372944k | 82676k/88708k | 345 | 100/54 | Import step: Failed to create new batch! ---> Error during "WritePrivateProfileString" call
[Error] |10| 10:13:43.875 | 13956 | 11039380k/5737376k | 12888872k/6378252k | 83012k/89060k | 345 | 100/54 | Import step: Failed to create new batch! ---> Error during "WritePrivateProfileString" call
[Error] |10| 10:13:54.542 | 13956 | 11035384k/5741372k | 12882336k/6384788k | 83040k/89448k | 345 | 100/54 | Import step: Failed to create new batch! ---> Error during "WritePrivateProfileString" call
[Error] |10| 10:14:05.534 | 13956 | 11038584k/5738172k | 12907000k/6360124k | 83164k/89412k | 345 | 100/54 | Import step: Failed to create new batch! ---> Error during "WritePrivateProfileString" call
Changes
Cause
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In this Document
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| References |