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Can the Auto Generated Workflow Email Content and It's Labels Be Modified? (Doc ID 2448555.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Identity Manager - Version 11.1.2.0.0 and later
Information in this document applies to any platform.

Goal

When actionable email responses are either sent incorrectly or they are no longer required, the back end workflow engine sends back auto generated responses such as:

Oracle Human Workflow Service
The message you sent appears to be un-solicited. If you are responding to a notification, use the response link that was included with your notification.
Could not process your response:
The NID string in response message appears to be corrupted/missing. Ensure that the NID string not modified and contains both beginning and ending 'NID'.
This message was automatically generated by Human Workflow Mailer. Do not reply to this mail.

or

Oracle Human Workflow Service

Your response to this notification was not processed. Login to worklist application to act on pending tasks.
Could not process your response:
The response message is not from the original account to which notification had been sent. Actionable notifications should be responded from the same account to which it had been sent.
This message was automatically generated by Human Workflow Mailer. Do not reply to this mail.
 

or

Oracle Human Workflow Service

The task has been completed, and no longer requires your response. You may simply delete original email along with this message.

This message was automatically generated by Human Workflow Mailer. Do not reply to this mail.

 

In the SOA Documentation and related sample, a method to update the content of these messages is described but requires an update to the WorkflowCustomClasspathURL property.  For OIM, this property is already pointing to the OIM specific bundle location file:${OIM_ORACLE_HOME}/server/modules/oracle.iam.ui.view_11.1.2/adflibPendingApprovalsUI.jar and cannot be updated.

In particular, the messages with Oracle Human Workflow Service and Human Workflow Mailer are generated by two specific labels NOTIF_MSG.AutoReplyPrefix and NOTIF_MSG.AutoReplySuffix in the WorkflowLabels.properties files.

NOTIF_MSG.AutoReplyPrefix=<p><b>Oracle Human Workflow Service</b></p>
NOTIF_MSG.AutoReplySuffix=<p><font size="-1"> This message was automatically generated by Human Workflow Mailer. \
Do not reply to this mail. </font></p>

You'd like to know if there's any other mechanism which will allow you to update the content of the notification messages or the Human Workflow branded labels.

Solution

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