After Upgrade from Webcenter Content 11g to 12c, receive error: User <USERNAME> not found. Returning. oracle.igf.ids.EntityNotFoundException: Entity not found for the search filter (Doc ID 2452840.1)

Last updated on MARCH 05, 2024

Applies to:

Symptoms

When logging into the Webcenter Content Native UI as user <USERNAME>, this error occurs:

>jps/6 09.17 15:28:19.680 IdcServer-483 User <USERNAME> not found. Returning. oracle.igf.ids.EntityNotFoundException: Entity not found for the search filter (&(objectclass=person)(uid=<UID>)).

jps/6 01.13 07:52:17.309 IdcServer-133 User <user> not found. Returning. oracle.igf.ids.EntityNotFoundException: Entity not found for the search filter (&(objectclass=person)(uid=<id>)).
jps/6 01.13 07:52:17.309 IdcServer-133 at oracle.igf.ids.arisid.ArisIdServiceManager.findEntity(ArisIdServiceManager.java:1721)
jps/6 01.13 07:52:17.309 IdcServer-133 at oracle.igf.ids.UserManager.searchUser(UserManager.java:184)
jps/6 01.13 07:52:17.309 IdcServer-133 at idc.provider.jps.JpsUserProvider.searchForUser(JpsUserProvider.java:925)
jps/6 01.13 07:52:17.309 IdcServer-133 at idc.provider.jps.JpsUserProvider.checkCredentials(JpsUserProvider.java:191)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.UserStorageImplementor.checkExternalProvidersForUser(UserStorageImplementor.java:711)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.UserStorageImplementor.retrieveUserDatabaseProfileDataImplement(UserStorageImplementor.java:342)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.UserStorage.retrieveUserDatabaseProfileDataEx(UserStorage.java:163)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.UserStorageUtils.loadUserData(UserStorageUtils.java:87)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.ServiceSecurityImplementor.loadUserData(ServiceSecurityImplementor.java:687)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.folders.FoldersSqlUtils.insertFoldersUsingDynamicData(FoldersSqlUtils.java:344)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.folders.FoldersSqlUtils.insertUserPersonalFolders(FoldersSqlUtils.java:276)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.folders.FoldersSqlUtils.insertUserPersonalFolders(FoldersSqlUtils.java:244)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.folders.FoldersFilterImplementor.checkForceLogin(FoldersFilterImplementor.java:2002)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.folders.FoldersFilterImplementor.doFilter(FoldersFilterImplementor.java:181)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.Service.executeFilter(Service.java:4309)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.Service.checkForceLogin(Service.java:2880)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.ServiceSecurityImplementor.globalSecurityCheck(ServiceSecurityImplementor.java:230)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.upload.UploadSecurityImplementor.globalSecurityCheck(UploadSecurityImplementor.java:57)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.Service.globalSecurityCheck(Service.java:2856)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:704)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.Service.doRequest(Service.java:2016)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.ServiceManager.processCommand(ServiceManager.java:520)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:359)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.idcwls.IdcServletRequestUtils.doRequest(IdcServletRequestUtils.java:1360)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.idcwls.IdcServletRequestUtils.processFilterEvent(IdcServletRequestUtils.java:1769)
jps/6 01.13 07:52:17.309 IdcServer-133 at intradoc.idcwls.IdcIntegrateWrapper.processFilterEvent(IdcIntegrateWrapper.java:223)
jps/6 01.13 07:52:17.309 IdcServer-133 at sun.reflect.GeneratedMethodAccessor464.invoke(Unknown Source)
jps/6 01.13 07:52:17.309 IdcServer-133 ... 49 more
jps/6 01.13 07:52:17.309 IdcServer-133 Caused by: oracle.igf.ids.arisid.ArisIdNoSuchSubjectException: Entity not found for the search filter (&(objectclass=person)(uid=<id>)).
jps/6 01.13 07:52:17.309 IdcServer-133 at com.oracle.ovd.arisid.OvdIdsStackProvider.doFind(OvdIdsStackProvider.java:1365)
jps/6 01.13 07:52:17.309 IdcServer-133 at com.oracle.ovd.arisid.ArisIdStackProvider.doFind(ArisIdStackProvider.java:172)
jps/6 01.13 07:52:17.309 IdcServer-133 at org.openliberty.arisid.Interaction.doFind(Interaction.java:1022)
jps/6 01.13 07:52:17.309 IdcServer-133 at oracle.igf.ids.arisid.ArisIdServiceManager.findEntity(ArisIdServiceManager.java:1628)
jps/6 01.13 07:52:17.309 IdcServer-133 ... 77 more

Cause

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