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Users Cannot Authenticate to WFR Web Verifier and Error "Your session is currently expired due to either a log out, or a timeout of 10 minutes. Please log on once more" Occurs (Doc ID 2455919.1)

Last updated on DECEMBER 01, 2020

Applies to:

Oracle WebCenter Forms Recognition - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Web Verifier 12.2.1.3.0 is displaying an error after attempt to login.  This occurs for every user that attempts to login:

Your session is currently expired due to either a log out, or a timeout of 10 minutes. Please log on once more.

The below information was found in the trace.log:

[START APPLICATION AT 2018-09-26 11:37:21,505]
2018-09-26 11:37:21,536 [1] INFO Brainware.Verifier.WebClient.Global [(null)] - Application start at 9/26/2018 11:37:21 AM

2018-09-26 11:37:22,802 [8] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Application_AuthenticateRequest /WebVerifier/login.aspx, , IsAuthenticated:False
2018-09-26 11:37:22,802 [8] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Session_Start, sessionId:p2avfonfuayng5bpcvlcq4vz, IsAuthenticated:False
2018-09-26 11:37:22,833 [8] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Application_PreRequestHandlerExecute /WebVerifier/login.aspx userId:-1, sessionId:<id>, IsAuthenticated:False
2018-09-26 11:37:37,459 [9] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Application_AuthenticateRequest /WebVerifier/login.aspx, , IsAuthenticated:False
2018-09-26 11:37:37,459 [9] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Application_PreRequestHandlerExecute /WebVerifier/login.aspx userId:-1, sessionId:<id>, IsAuthenticated:False
2018-09-26 11:37:37,600 [9] ERROR ASP.global_asax [(null)] - http://<domain>/WebVerifier/login.aspx

System.UnauthorizedAccessException: Retrieving the COM class factory for component with CLSID <CLID> failed due to the following error: 80070005 Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).
  at Brainware.System.Controllers.User.UserController.LoadLicenseInformation() in <path>\workspace\Build\Cedar\dNET\rel\src\System.Controllers\User\UserController.cs:line 259
  at Brainware.Verifier.WebClient.Core.LoginHelper.ValidateUser(String userName, String password, UserType userType) in <path>\workspace\Build\Cedar\dNET\rel\src\Verifier.WebClient\Core\LoginHelper.cs:line 368
  at Brainware.Verifier.WebClient.Login.LoginCtl_Authenticate(Object sender, AuthenticateEventArgs e) in <path>\workspace\Build\Cedar\dNET\rel\src\Verifier.WebClient\Login.aspx.cs:line 152
  at System.Web.UI.WebControls.Login.OnAuthenticate(AuthenticateEventArgs e)
  at System.Web.UI.WebControls.Login.AttemptLogin()
  at System.Web.UI.WebControls.Login.OnBubbleEvent(Object source, EventArgs e)
  at System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args)
  at System.Web.UI.WebControls.Button.OnCommand(CommandEventArgs e)
  at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
  at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
  at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
  at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
  at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
2018-09-26 11:37:37,615 [8] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Application_AuthenticateRequest /WebVerifier/Error.aspx, , IsAuthenticated:False
2018-09-26 11:37:37,615 [8] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Global:RedirectToLogin, userId:-1, sessionId:
2018-09-26 11:37:37,631 [9] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Application_AuthenticateRequest /WebVerifier/Login.aspx?s=5, , IsAuthenticated:False
2018-09-26 11:37:37,631 [9] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Application_PreRequestHandlerExecute /WebVerifier/Login.aspx?s=5 userId:-1, sessionId:<id>, IsAuthenticated:False
2018-09-26 11:37:51,117 [9] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Application_AuthenticateRequest /WebVerifier/Login.aspx?s=5, , IsAuthenticated:False
2018-09-26 11:37:51,117 [9] DEBUG Brainware.Verifier.WebClient.Core.Authentication.FormsAuthenticationHandler [(null)] - Application_PreRequestHandlerExecute /WebVerifier/Login.aspx?s=5 userId:-1, sessionId:<id>, IsAuthenticated:False
2018-09-26 11:37:51,132 [9] ERROR ASP.global_asax [(null)] - http://<domain>/WebVerifier/Login.aspx?s=5

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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