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Deployment Manager Not Working After 12c Upgrade - raising 'Private key is unavailable' Exception (Doc ID 2459389.1)

Last updated on JUNE 20, 2023

Applies to:

Identity Manager - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

After 12c upgrade, user attempts to open Deployment Manager (DM) from Identity Sysadmin console.  The DM window opens, but none of the UI components render leaving the page blank and inoperable.  In the diagnostic logs, the following exception is visible:

 

NOTE:  This was reported in a 12.2.1.3 OIM standalone environment.  The problem was in evidence only in the OIM domain.  It is unclear if this could appear in an OIM-OAM integrated environment (shared domain) or what impact the issue might have on OAM. 

Changes

Upgrade to OIM 12c. 

Cause

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