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Performance Issue With Organization Tab Or Roles Tab in User Details (Doc ID 2463202.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Identity Manager - Version 11.1.2.3.0 to 11.1.2.3.181009 [Release 11g]
Identity Manager - Version 12.2.1.3.0 to 12.2.1.3.180920 [Release 12c]
Information in this document applies to any platform.

Symptoms

Even with patches 25408902 and 25789216 applied (Refer to note : "SQLTimeoutException: ORA-01013: Opening an Organization Takes a Long Time: <Document 2279103.1>), organizations with many users can see performance issues viewing the organization from the Manage -> Organization page or when selecting the Roles tab from the Manage -> Users ->User Details page.

The log files show:

 

Cause

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