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ESSO Administrative Console Crashing or not Opening with Error Root Element is missing (Doc ID 2474937.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version and later
Information in this document applies to any platform.


On : version, Logon Manager

Can't open ESSO Administrative Console

When trying to open ESSO Administrative console it is crashing when it is opening.

Root Element is missing

The issue can be reproduced at will with the following steps on a given one of problematic Windows machine where LM Admin Console SSOAdmin.xml file is corrupted.
1. Open the LM Admin Console on Windows machine.

The issue has the following business impact:
Due to this issue, LM Admin Console cannot be used to configure application templates for LM clients


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