ESSO Administrative Console Crashing or not Opening with Error Root Element is missing
(Doc ID 2474937.1)
Last updated on JANUARY 30, 2022
Applies to:
Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.1 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.2.3.1 version, Logon Manager
Can't open ESSO Administrative Console
When trying to open ESSO Administrative console it is crashing when it is opening.
ERROR
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Root Element is missing
STEPS
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The issue can be reproduced at will with the following steps on a given one of problematic Windows machine where LM Admin Console SSOAdmin.xml file is corrupted.
1. Open the LM Admin Console on Windows machine.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, LM Admin Console cannot be used to configure application templates for LM clients
Cause
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In this Document
Symptoms |
Cause |
Solution |