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ESSO Administrative Console Crashing or not Opening with Error Root Element is missing (Doc ID 2474937.1)

Last updated on MAY 26, 2021

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.1 and later
Information in this document applies to any platform.
***Checked for relevance on 19-NOV-2019***

Symptoms

On : 11.1.2.3.1 version, Logon Manager

Can't open ESSO Administrative Console

When trying to open ESSO Administrative console it is crashing when it is opening.

ERROR
------------
Root Element is missing


STEPS
-----------------------
The issue can be reproduced at will with the following steps on a given one of problematic Windows machine where LM Admin Console SSOAdmin.xml file is corrupted.
1. Open the LM Admin Console on Windows machine.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, LM Admin Console cannot be used to configure application templates for LM clients

Cause

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In this Document
Symptoms
Cause
Solution


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