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Oracle Access Manager 12c (OAM 12.2.1.3): Authentication Failure For User Error 49 : [LDAP: error code 49 - Invalid Credentials] (Doc ID 2477490.1)

Last updated on OCTOBER 18, 2019

Applies to:

Oracle Access Manager - Version 12.2.1.3.0 and later
Information in this document applies to any platform.
Oracle is not responsible for instructions/information from 3rd party sites that may be contained in this KM note.

Symptoms

On : Oracle Access Manager 12c (OAM 12.2.1.3)

When attempting to authenticate to OAM protected resource customer notice authentication failure. Test connection works from OAM Console. User search base is correct. OID and AD is been used. Ad has the password. ID Store for OAM is OID.

ERROR

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<Nov 21, 2018 2:59:37,534 PM PST> <Error> <oracle.oam.user.identity.provider> <OAMSSA-20023> <Authentication Failure for user : <USER_ID>, for idstore <ID_STORE> with exception oracle.igf.ids.AuthenticationException: Authentication failed for user cn=<USER_ID>,cn=users,dc=<COMPANY>. AdditionalInfo: LDAP Error 49 : [LDAP: error code 49 - Invalid Credentials] with primary error message LDAP Error 49 : [LDAP: error code 49 - Invalid Credentials]>

 

STEPS:

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The issue can be reproduced at will with the following steps:

1. Access resource protected with OAM and authenticate using user cn=<USER_ID>. It causes an error invalid credentials.

BUSINESS IMPACT

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The issue has the following business impact: Due to this issue, users cannot authenticate.

Cause

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In this Document
Symptoms
Cause
Solution
References


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