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Authentication Failure For User Error 49 : [LDAP: error code 49 - Invalid Credentials] (Doc ID 2477490.1)

Last updated on DECEMBER 04, 2018

Applies to:

Oracle Access Manager - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1.3.0 version,

When attempting to authenticate to Oam protected resource customer notice authentication failure. Test connection works from OamConsole. User search base is correct. OID and AD is been used. Ad has the password. Idstore for Oam is OID.

ERROR

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<Nov 21, 2018 2:59:37,534 PM PST> <Error> <oracle.oam.user.identity.provider> <OAMSSA-20023> <Authentication Failure for user : xxxx, for idstore xxxxx with exception oracle.igf.ids.AuthenticationException: Authentication failed for user cn=xxxx,ou=xxx,cn=users,dc=xxxxxx. AdditionalInfo: LDAP Error 49 : [LDAP: error code 49 - Invalid Credentials] with primary error message LDAP Error 49 : [LDAP: error code 49 - Invalid Credentials]>

 

STEPS:

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The issue can be reproduced at will with the following steps:

1. Access resource protected with Oam and authenticate using user cn=xxxx. It causes an error invalid credentials.

BUSINESS IMPACT

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The issue has the following business impact: Due to this issue, users cannot authenticate.

Cause

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In this Document
Symptoms
Cause
Solution
References


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