Oracle Identity Manager (OIM) 11g and Oracle Identity Governance (OIG) 12c: Notification Emails Intermittently Contain "The task details is not available at this time..." with No Errors in the Logs
(Doc ID 2482252.1)
Last updated on FEBRUARY 05, 2025
Applies to:
Identity Manager - Version 12.2.1.3.0 to 12.2.1.3.0 [Release 12c]Oracle SOA Suite - Version 12.2.1.3.0 to 12.2.1.3.0 [Release 12c]
Identity Manager - Version 11.1.2.3.0 to 11.1.2.3.0 [Release 11g]
Oracle SOA Suite - Version 11.1.1.9.0 to 11.1.1.9.0 [Release 11g]
Information in this document applies to any platform.
Symptoms
Case1:
Intermittently email notifications do not show the task details and instead show a message with:
The SOA and OIM diagnostic logs do not show any errors.
Case2:
The task details are intact, but intermittently the icons in the task details page do not appear.
Case3:
In cases where attachments are included with the notification, the attachment may be corrupt.
Changes
Cause
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