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Oracle Identity Manager (OIM) 11g and Oracle Identity Governance (OIG) 12c: Notification Emails Intermittently Contain "The task details is not available at this time..." with No Errors in the Logs (Doc ID 2482252.1)

Last updated on AUGUST 30, 2023

Applies to:

Identity Manager - Version 12.2.1.3.0 to 12.2.1.3.0 [Release 12c]
Oracle SOA Suite - Version 12.2.1.3.0 to 12.2.1.3.0 [Release 12c]
Identity Manager - Version 11.1.2.3.0 to 11.1.2.3.0 [Release 11g]
Oracle SOA Suite - Version 11.1.1.9.0 to 11.1.1.9.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

Case1:

Intermittently email notifications do not show the task details and instead show a message with:

The SOA and OIM diagnostic logs do not show any errors.

Case2:

The task details are intact, but intermittently the icons in the task details page do not appear.

Case3:

In cases where attachments are included with the notification, the attachment may be corrupt.

Changes

 

Cause

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