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Users are Unable to Open Batches "System.Runtime.InteropServices.COMException (0x80004005): Failed to create image object, please check installation of CroImg.dll" (Doc ID 2482837.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Oracle WebCenter Forms Recognition - Version 11.1.1.8.0 to 12.2.1.3.0 [Release 11g to 12c]
Information in this document applies to any platform.

Symptoms

Users are able to open batches in Designer, Verifier or Web Verifeir.  However, the image does not display correctly in either component.

In Designer the following error is displayed:

Description: Failed to load document because Error creating a SCBCrolmage object. Dynamic link library "igcore15d.dll" could not be loaded.

Web Verifier throws this exception in the trace.log:

2018-11-18 13:49:43,277 [8] ERROR Brainware.Verifier.WebClient.Core.ImageHandler.ImageHandler [(null)] - Failed to create image object, please check installation of CroImg.dll.
[PID=4420|UID=SW\bap724|MEM PH/V=180,552k/819,264k|MEM_ALL_PH OCC/AV=0k/4,194,303k|MEM_ALL_V OCC/AV=826,088k/3,368,088k|HNDL=776]

System.Runtime.InteropServices.COMException (0x80004005): Failed to create image object, please check installation of CroImg.dll.

Server stack trace:
  at SCBCDRWKDOCLib.SCBCdrDocPageClass.GetBitmapDataLng(Int32 ImageIndex, Int32& BitmapInfo)
  at Brainware.System.Controllers.Project.CedarWrappers.SCBCDRWKDOCLibWrappers.SCBCdrDocPageWrapper.SCBCDRWKDOCLib.ISCBCdrDocPage.GetBitmapDataLng(Int32 ImageIndex, Int32& BitmapInfo) in F:\Build55\Cedar\dNET\rel\src\System.Controllers\Project\CedarWrappers\SCBCDRWKDOCLibWrappers\SCBCdrDocPageWrapper.cs:line 175
  at Brainware.System.Controllers.DistibutedProcess.Client.PageImageCache.GetOriginalImage(ISCBCdrWorkdoc workdoc, Int32 pageIndex) in F:\Build55\Cedar\dNET\rel\src\System.Controllers\Repository\Items\Data\Distributed\PageImageCache.cs:line 229
  at Brainware.System.Controllers.DistibutedProcess.Client.PageImageCache.Init() in F:\Build55\Cedar\dNET\rel\src\System.Controllers\Repository\Items\Data\Distributed\PageImageCache.cs:line 73
  at Brainware.System.Controllers.Repository.Items.Data.Distributed.WorkdocImageCache.GetPageImage(Int32 pageIndex) in F:\Build55\Cedar\dNET\rel\src\System.Controllers\Repository\Items\Data\Distributed\WorkdocImageCache.cs:line 104
  at Brainware.System.Controllers.DistibutedProcess.Client.DDocumentImageHelper.GetWorkdocImage(Int32 pageIndex) in F:\Build55\Cedar\dNET\rel\src\System.Controllers\DistibutedProcess\Client\DDocumentImageHelper.cs:line 35
  at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
  at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
  at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

Exception rethrown at [0]:
  at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
  at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
  at Brainware.System.Controllers.DistibutedProcess.Client.DDocumentImageHelper.GetWorkdocImage(Int32 pageIndex)
  at Brainware.System.Controllers.Repository.Items.Data.Local.DocumentInfo.GetDocumentImage(Int32 pageIndex) in F:\Build55\Cedar\dNET\rel\src\System.Controllers\Repository\Items\Data\Local\DocumentInfo.cs:line 343
  at Brainware.Verifier.WebClient.Core.ImageHandler.DocumentImageHelper.GetImage() in F:\Build55\Cedar\dNET\rel\src\Verifier.WebClient\Core\ImageHandler\DocumentImageHelper.cs:line 36
  at Brainware.Verifier.WebClient.Core.ImageHandler.DocumentImageHelper.GetImage(Int32 x, Int32 y, Int32 width, Int32 height, Int32 clientWidth, Int32 clientHeight) in F:\Build55\Cedar\dNET\rel\src\Verifier.WebClient\Core\ImageHandler\DocumentImageHelper.cs:line 43
  at Brainware.Verifier.WebClient.Core.ImageHandler.ImageHandler.ProcessRequest(HttpContext context) in F:\Build55\Cedar\dNET\rel\src\Verifier.WebClient\Core\ImageHandler\ImageHandler.cs:line 73



Changes

 Windows Updates were installed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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