Troubleshooting Single Sign-On and How to Log a OSSO Service Request (Doc ID 248870.1)

Last updated on JULY 24, 2024

Applies to:

Goal

 This article is a list of basic diagnostic steps that should be performed when trying to diagnose a problem with Oracle AS Single Sign-On (OSSO).

It also provides a list of the basic diagnostic information to be provided when logging a Single Sign-On (OSSO) related Service Request (SR) and provide links to further OSSO troubleshooting advice.

This is applicable to anyone reporting or researching any sort of SSO issue.
This applies to OracleAS 10g version 9.0.4, version 10.1.2 and version 10.1.4.

Solution

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