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ServiceNow Connector: Unable To Reconcile More Than 10,000 Users (Doc ID 2490240.1)

Last updated on FEBRUARY 13, 2020

Applies to:

Identity Manager Connector - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Goal

Connector Name: ServiceNow Connector
Connector Version: 11.1.1.5

Target (ServiceNow) has more than 10000 users however, when running scheduler job in OIM, it is reconciling only 10000 users. When checked ServiceNow API documentation, found default value for sysparm_limit is 10000.

Reference:: ServiceNow REST API

sysparm_limit Limit to be applied on pagination. The default is 10000.

Unusually large sysparm_limit values can impact system performance.


 

Solution

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