My Oracle Support Banner

ServiceNow Connector: Unable To Reconcile More Than 10,000 Users (Doc ID 2490240.1)

Last updated on FEBRUARY 13, 2020

Applies to:

Identity Manager Connector - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Goal

Connector Name: ServiceNow Connector
Connector Version: 11.1.1.5

Target (ServiceNow) has more than 10000 users however, when running scheduler job in OIM, it is reconciling only 10000 users. When checked ServiceNow API documentation, found default value for sysparm_limit is 10000.

Reference:: ServiceNow REST API

sysparm_limit Limit to be applied on pagination. The default is 10000.

Unusually large sysparm_limit values can impact system performance.


 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.