ServiceNow Connector: Unable To Reconcile More Than 10,000 Users
(Doc ID 2490240.1)
Last updated on FEBRUARY 13, 2020
Applies to:Identity Manager Connector - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
Connector Name: ServiceNow Connector
Connector Version: 184.108.40.206
Target (ServiceNow) has more than 10000 users however, when running scheduler job in OIM, it is reconciling only 10000 users. When checked ServiceNow API documentation, found default value for sysparm_limit is 10000.
Reference:: ServiceNow REST API
sysparm_limit Limit to be applied on pagination. The default is 10000.
Unusually large sysparm_limit values can impact system performance.
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