ServiceNow Connector: Unable To Reconcile More Than 10,000 Users
(Doc ID 2490240.1)
Last updated on JANUARY 07, 2020
Applies to:Identity Manager Connector - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
Connector Name: ServiceNow Connector
Connector Version: 126.96.36.199
Target (ServiceNow) has more than 10000 users however, when running scheduler job in OIM, it is reconciling only 10000 users. When checked ServiceNow API documentation, found default value for sysparm_limit is 10000.
sysparm_limit Limit to be applied on pagination. The default is 10000.
Unusually large sysparm_limit values can impact system performance.
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