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UMS Is Not Able To Process Actionable Emails (Doc ID 2490386.1)

Last updated on FEBRUARY 21, 2020

Applies to:

Identity Manager - Version 11.1.2.3.0 to 12.2.1.3.180920 [Release 11g to 12c]
Information in this document applies to any platform.

Symptoms

You're on OIM 11.1.2.3.x or 12.2.1.3.x and you observe that UMS is not processing actionable email responses. All seems to be working for awhile but then for some reason, it stops and you begin to observe the following error in the SOA logs: 

 

A restart of the SOA managed server(s) resolves the issue.  You've verified that your configuration is correct and you can find no other root cause.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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