Test Email Fails due to Errors 'DELIVERY_TO_DRIVER_FAILURE' and 'No matching drivers found for sender address' (Doc ID 2493695.1)

Last updated on JANUARY 08, 2024

Applies to:

Symptoms

You have configured a user messaging driver, but you are not receiving email when test email is triggered:

EM Console -> SOA -> soa-infra -> Service Engines -> Human Workflow -> Notifications -> Test Notification

The EM Console shows the status as sent but email is not received at the email server. The diagnostic log file shows the following error.

STEPS
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The issue can be reproduced at will with the following steps:
1. Configure user messaging driver.
2. Trigger email.

Cause

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