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"Exceeded maximum VARRAY limit" Error When HelpDesk Admin Users Searches For Users & Organizations With More Than 4000 Entries (Doc ID 2496543.1)

Last updated on AUGUST 02, 2021

Applies to:

Identity Manager - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

In OIG 12c, HelpDesk Admin users unable to search Users & Organizations when there are more than 4000 Users Or Organizations in the system. The following error is thrown in the log file. The issue does not occur with "xelsysadm" user. But with any user that has "HelpDesk" admin role.

 

Cause

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