My Oracle Support Banner

Launching WCC Managed Servers On Windows Environment Failed With java.lang.UnsatisfiedLinkError intradoc.common.NativeOsUtilsBase.getNativeVersion (Doc ID 2497071.1)

Last updated on OCTOBER 01, 2019

Applies to:

Oracle WebCenter Content - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

After installing Oracle WebCenter Content (WCC) product in Windows environment, I cannot access to WebUI even though status of the WLS managed servers got "RUNNING" status.

During the issue occurs, the following error was reported in WLS managed server log in $DOMAIN_HOME/servers/{server name}/logs (UCM_server1.log, IBR_server1.log)
  javax.servlet.ServletException: Could not start up IDC server deployment.
    Caused By: java.io.IOException: csServletFailedToFullyInitialize
    Caused By: intradoc.common.ServiceException:
    Caused By: intradoc.data.DataException: !Install aborted.
    Caused By: intradoc.common.ServiceException: !csInitSecurityError
    Caused By: intradoc.common.ServiceException: !syFileUtilsUnableToCreateSpecifiedDir,C:/Oracle/MIDDLE~1/USER_P~1/domains/BASE_D~1/ucm/ibr/config/private
    Caused By: java.lang.AssertionError: !syNativeOsUtilsNotLoaded
    Caused By: java.lang.UnsatisfiedLinkError: intradoc.common.NativeOsUtilsBase.getNativeVersion()Ljava/lang/String

Here are some other observations:

(1)
I've checked java.library.path during launching the server in the WLS managed server log, but there is no folder path for NativeOsUtils (%ORACLE_HOME%\NativeOsUtils\lib\windows-amd64) in it.
The behavior is similar as <Document 1437182.1>, but it is not launched via Windows Service in this case. (launched from startManagedWebLogic.cmd script)

(2)
When I executed setDomainEnv.cmd to set WLS environment variables, it shows the following error

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.