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How to Handle Enterprise Capture Batches Where the Client Images Don't Display but Thumbnails Are Visible? (Doc ID 2509022.1)

Last updated on SEPTEMBER 18, 2019

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Goal

Images will not load in the Image Pane but the thumbnails are visible.  Is there a way to retrieve the images from the system in order to reprocess?

The user no longer has the hard copies and cannot reprocess them.  When trying to release them, the below error is displayed:

Failed to export document to an image only PDF Exit Code: 16.

Solution

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In this Document
Goal
Solution
References


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