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User Profile Images/Pictures Uploaded by end Users are lost After Restarting the WebCenter Portal Managed Server (Doc ID 2509107.1)

Last updated on MAY 16, 2024

Applies to:

Oracle WebCenter Portal - Version to
Oracle WebCenter Portal Cloud Service - Version 17.3.1 and later
Oracle WebCenter Portal for OCI - Version and later
Information in this document applies to any platform.



User profile images/pictures uploaded by end users are lost after restarting the WebCenter Portal managed server.


Expect the images/pictures to be retained.


The issue can be reproduced at will with the following steps: 

  1. Connect to WebCenter Portal

  2. Go to the User Profile Page

  3. Click Edit Profile

  4. Click Change to update the profile picture

  5. Upload an image and click OK

  6. Click Save

  7. Navigate to the Activities Tab
    Note the activities show the profile image

  8. Restart the WC_Portal managed server

  9. Navigate to the User Profile page
    Note the image is gone from the user profile

  10. Navigate to the Activities Tab in the User Home Page
    Note the activities no longer show the profile image



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