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User Profile Images/Pictures Uploaded by end Users are lost After Restarting the WebCenter Portal Managed Server (Doc ID 2509107.1)

Last updated on SEPTEMBER 11, 2024

Applies to:

Oracle WebCenter Portal - Version 12.2.1.3.0 to 12.2.1.4.0
Oracle WebCenter Portal Cloud Service - Version 17.3.1 and later
Oracle WebCenter Portal for OCI - Version 12.2.1.4.0_24.6.1 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR

User profile images/pictures uploaded by end users are lost after restarting the WebCenter Portal managed server.



EXPECTED BEHAVIOR

Expect the images/pictures to be retained.



STEPS

The issue can be reproduced at will with the following steps: 

  1. Connect to WebCenter Portal

  2. Go to the User Profile Page

  3. Click Edit Profile

  4. Click Change to update the profile picture

  5. Upload an image and click OK

  6. Click Save

  7. Navigate to the Activities Tab
    Note the activities show the profile image

  8. Restart the WC_Portal managed server

  9. Navigate to the User Profile page
    Note the image is gone from the user profile

  10. Navigate to the Activities Tab in the User Home Page
    Note the activities no longer show the profile image

 

Cause

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In this Document
Symptoms
Cause
Solution


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