FA javax.net.ssl.SSLHandshakeException when trying to use ODTU (Doc ID 2509338.1)

Last updated on DECEMBER 18, 2023

Applies to:

Symptoms

On : 11.13.18.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Inserts or Uploads stop working and the system shows a handshake error

javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
       at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)
       at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)
       at com.sun.net.ssl.internal.ssl.SSLSocketImpl.recvAlert(Unknown Source)
       at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)

EXPECTED BEHAVIOR
-----------------------
The inserts should continue to work

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to checkin a file using ODTU, an example command is below, the names of your documents and users will be different

C:\LocalUser\testuser\File Transfer\ridc>java -classpath "oracle.
ucm.fa_client_11.1.1.jar" oracle.ucm.client.UploadTool --url=https://ho.com/cs/idcplg --username=testuser@exampleco.com --password=
password --policy=oracle/wss_username_token_client_policy --primaryFile="C:\testfiles\testfile.txt" --dDocAccount=testaccount --k0=xComments --v0="
" --dDocTitle="testdocument" --dSecurityGroup="FAFusionImportExport" --dDocName=testdocument
006170 --RevisionSelectionMethod --log_file_name="upload.log" --checkout=true
javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
       at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)
       at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)
       at com.sun.net.ssl.internal.ssl.SSLSocketImpl.recvAlert(Unknown Source)
       at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload files into the system using the Oracle Document Transfer Utility

Cause

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