My Oracle Support Banner

WebCenter Enterprise Capture Is Failing To Connect To Email Accounts (Doc ID 2509651.1)

Last updated on MARCH 01, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

In one environment, the following error is returned when the Import Processor attempts to process:

oracle.odc.exception.CaptureException: Error connecting to account
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:217)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1376)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:179)
at sun.reflect.GeneratedMethodAccessor537.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)

This started occurring after adding a large number of workspaces were added to the environment.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.