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JDK Crashes when Enterprise Capture Recognition Processor Processes a Specific Batch (Doc ID 2519450.1)

Last updated on APRIL 18, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version to [Release 11g]
Information in this document applies to any platform.


Running Oracle WebCenter Enterprise Capture with Cumulative Patch 7. When starting the Capture managed server, it starts but immediately shuts down. When viewing the Capture managed server in the Servers section of the Admin Server Console, it shows the capture_server1 state as "FAILED_NOT_RESTARTABLE".

Attempting to start from the CMD prompt results in the following error that pops up outside of the CMD prompt:

Java(TM) Platform SE binary has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

At this point, the Capture managed server stops.

Event Viewer shows the following:

Faulting application name: java.exe, version: 7.0.1710.11, time stamp: 0x5a3a06f0
Faulting module name: ClearImage.dll, version: 8.4.5180.1724, time stamp: 0x58c0aeaf
Exception code: 0xc0000409
Fault offset: 0x000000000016bbcd
Faulting process id: 0x1078
Faulting application start time: 0x01d483fc17689286
Faulting application path: C:\Oracle\JDK17~1.0_1\bin\java.exe
Faulting module path: C:\Oracle\Middleware\Oracle_ECM1\capture\bin\win64\ClearImage.dll
Report Id: 95e3f6f9-efef-11e8-80d3-0050568ca79e
Faulting package full name: 
Faulting package-relative application ID:





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