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Using the WebCenter Content: Imaging and EBS Integration When Using Zoom Some Users Receive "an error has occurred" and No Image Displays (Doc ID 2523315.1)

Last updated on MAY 25, 2021

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

Users are getting the error "an error has occurred" when trying to open an Imaging Invoice image from the EBS Zoom button.  If viewing the image from Imaging, the interface is working as expected.  When the issue occurs, it happens to all of the documents.  If users logout of EBS and log in, the issue is resolved.

Changes

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Cause

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