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Document Conversion Processor Error After Applying OIT Patch "CaptureOITExport crashed before acknowledging session" (Doc ID 2525242.1)

Last updated on APRIL 26, 2021

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 to 11.1.1.9.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

After applying the OIT Patch 28806255 for (Windows Server 2012 R2 64-bit), documents are not getting converted from PDF to TIF when going through Document Conversion Processor.  The error stack trace in the Capture Managed Server diagnostic log shows as:

[2019-02-26T04:25:29.596-06:00] [capture_server1] [ERROR] [] [oracle.odc.docconverterprocessor.DocumentConverterProcessor] [tid: <TID>] [userId: <UID>] [ecid: <ECID>] [APP: capture] Error occurred while processing batch.[[oracle.odc.docconverter.DocExportException: oracle.captureexportservice.CaptureExportServiceException: CaptureOITExport crashed before acknowledging session
at oracle.odc.docconverter.oit.DocumentExportImpl.export(DocumentExportImpl.java:118)

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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