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Can not open an asset in Contributor UI. (Doc ID 2525680.1)

Last updated on JUNE 01, 2019

Applies to:

Oracle WebCenter Sites - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

After asset search in Contributor UI, clicking on an asset will show an error.
What could be the cause of this error?

WCS Console Error

An exception occurred on the server while executing UI/Data/Asset/AssetMetadata: NullPointerException: .
If problem persists please contact the system administrator.


sites.log

[2019-04-07 05:11:09,614 JST] [ERROR] [http-bio-8080-exec-3] [fatwire.logging.cs.jsp] Failure executing JSPUI/Data/Asset/AssetMetadataAction Exception calling include:  page:/jsp/cs_deployed/UI/Data/Asset/AssetMetadataAction.jsp
org.apache.jasper.JasperException tossed:com.fatwire.cs.ui.framework.UIException: java.lang.NullPointerException
[2019-04-07 05:11:09,614 JST] [ERROR] [http-bio-8080-exec-3] [fatwire.logging.cs.request] Exception writing character data to the output stream
java.io.IOException: Stream closed
        at org.apache.jasper.runtime.JspWriterImpl.ensureOpen(JspWriterImpl.java:210)
        at org.apache.jasper.runtime.JspWriterImpl.write(JspWriterImpl.java:322)
        at java.io.Writer.write(Writer.java:157)
...............
...............
[2019-04-07 05:11:09,614 JST] [ERROR] [http-bio-8080-exec-3] [com.fatwire.logging.cs] Unable to evaluate element UI/Data/Asset/AssetMetadataAction
[2019-04-07 05:11:09,615 JST] [ERROR] [http-bio-8080-exec-3] [fatwire.cs.ui.framework] An exception occurred
com.fatwire.cs.ui.framework.UIException: java.lang.NullPointerException
        at org.apache.jsp.jsp.cs_005fdeployed.UI.Data.Asset.AssetMetadataAction_jsp$1.transform(AssetMetadataAction_jsp.java:189)
        at org.apache.jsp.jsp.cs_005fdeployed.UI.Data.Asset.AssetMetadataAction_jsp$1.transform(AssetMetadataAction_jsp.java:1)
        at com.fatwire.ui.util.GenericUtil.transformList(GenericUtil.java:206)
        at com.fatwire.ui.util.GenericUtil.transformList(GenericUtil.java:218)
        at org.apache.jsp.jsp.cs_005fdeployed.UI.Data.Asset.AssetMetadataAction_jsp._jspService(AssetMetadataAction_jsp.java:131)
...............
...............
Caused by: java.lang.NullPointerException
        at com.fatwire.ui.util.GenericUtil.toUserBean(GenericUtil.java:886)
        at com.fatwire.ui.util.GenericUtil.getUserByName(GenericUtil.java:822)
        at com.fatwire.services.dao.VersioningDaoImpl.getRevision(VersioningDaoImpl.java:265)
        at com.fatwire.services.dao.VersioningDaoImpl.getCurrentRevision(VersioningDaoImpl.java:237)
        at com.fatwire.services.VersioningServiceImpl.getCurrentRevision(VersioningServiceImpl.java:114)
        at org.apache.jsp.jsp.cs_005fdeployed.UI.Data.Asset.AssetMetadataAction_jsp$1.transform(AssetMetadataAction_jsp.java:168)
        ... 89 more
[2019-04-07 05:11:09,618 JST] [ERROR] [http-bio-8080-exec-3] [fatwire.logging.cs.request] Exception including resource /jsp/cs_deployed/fatwire/ui/controller/controller.jsp
org.apache.jasper.JasperException: com.fatwire.cs.ui.framework.UIException: java.lang.NullPointerException
        at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:556)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:477)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:395)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:339)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
...............
...............
Caused by: com.fatwire.cs.ui.framework.UIException: java.lang.NullPointerException
        at org.apache.jsp.jsp.cs_005fdeployed.UI.Data.Asset.AssetMetadataAction_jsp$1.transform(AssetMetadataAction_jsp.java:189)
        at org.apache.jsp.jsp.cs_005fdeployed.UI.Data.Asset.AssetMetadataAction_jsp$1.transform(AssetMetadataAction_jsp.java:1)
        at com.fatwire.ui.util.GenericUtil.transformList(GenericUtil.java:206)
        at com.fatwire.ui.util.GenericUtil.transformList(GenericUtil.java:218)
        at org.apache.jsp.jsp.cs_005fdeployed.UI.Data.Asset.AssetMetadataAction_jsp._jspService(AssetMetadataAction_jsp.java:131)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
...............
...............
Caused by: java.lang.NullPointerException
        at com.fatwire.ui.util.GenericUtil.toUserBean(GenericUtil.java:886)
        at com.fatwire.ui.util.GenericUtil.getUserByName(GenericUtil.java:822)
        at com.fatwire.services.dao.VersioningDaoImpl.getRevision(VersioningDaoImpl.java:265)
        at com.fatwire.services.dao.VersioningDaoImpl.getCurrentRevision(VersioningDaoImpl.java:237)
        at com.fatwire.services.VersioningServiceImpl.getCurrentRevision(VersioningServiceImpl.java:114)
        at org.apache.jsp.jsp.cs_005fdeployed.UI.Data.Asset.AssetMetadataAction_jsp$1.transform(AssetMetadataAction_jsp.java:168)
        ... 89 more
[2019-04-07 05:11:09,619 JST] [ERROR] [http-bio-8080-exec-3] [fatwire.logging.cs.jsp] Failure executing JSPfatwire/ui/controller/controller Exception calling include:  page:/jsp/cs_deployed/fatwire/ui/controller/controller.jsp
org.apache.jasper.JasperException tossed:com.fatwire.cs.ui.framework.UIException: java.lang.NullPointerException
[2019-04-07 05:11:09,619 JST] [ERROR] [http-bio-8080-exec-3] [fatwire.logging.cs.request] COM.FutureTense.Common.ContentServerException: Unable to evaluate element fatwire/ui/controller/controller Error code:UNABLE TO EVAL ELEMENT

Changes

 The user has been deleted by the customer’s  customization process.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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