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Provisioning of Siebel entitlement shows error code SBL-DAT-00357 (Doc ID 2540656.1)

Last updated on APRIL 06, 2021

Applies to:

Identity Manager Connector - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

OIG version 12.2.1.3.0 with Siebel User Management connector version 11.1.1.6.0, provisioning of entitlement to Siebel applications (Siebel Position) shows the following error in diagnostic server log : 

[2019-05-03T14:07:23.657+10:00] [<OIM_SERVER>] [ERROR] [] [ORACLE.IAM.CONNECTORS.ICFCOMMON.PROV.ICPROVISIONINGMANAGER] [tid: [ACTIVE].ExecuteThread:  for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <OIM_ADMIN_USER>] [ecid: <ECID>] [APP: oim] [partition-name: <DOMAIN>] [tenant-name: GLOBAL] [DSID: <DSID>] oracle.iam.connectors.icfcommon.prov.ICProvisioningManager : doUpdate : Error while updating user[[
org.identityconnectors.framework.common.exceptions.ConnectorException: org.identityconnectors.framework.common.exceptions.ConnectorException: The selected record has already been added to the list.

Please add another record or close the pop-up list and continue.(SBL-DAT-00357)
at org.identityconnectors.siebel.SiebelConnector.update(SiebelConnector.java:434)
at org.identityconnectors.framework.impl.api.local.operations.UpdateImpl.update(UpdateImpl.java:93)
at sun.reflect.GeneratedMethodAccessor3279.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.identityconnectors.framework.impl.api.local.operations.ConnectorAPIOperationRunnerProxy.invoke(ConnectorAPIOperationRunnerProxy.java:93)
at com.sun.proxy.$Proxy614.update(Unknown Source)
at sun.reflect.GeneratedMethodAccessor3279.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.identityconnectors.framework.impl.api.local.operations.ThreadClassLoaderManagerProxy.invoke(ThreadClassLoaderManagerProxy.java:107)
at com.sun.proxy.$Proxy614.update(Unknown Source)
at sun.reflect.GeneratedMethodAccessor3279.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.identityconnectors.framework.impl.api.DelegatingTimeoutProxy.invoke(DelegatingTimeoutProxy.java:107)
at com.sun.proxy.$Proxy614.update(Unknown Source)
at sun.reflect.GeneratedMethodAccessor3279.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.identityconnectors.framework.impl.api.LoggingProxy.invoke(LoggingProxy.java:76)
at com.sun.proxy.$Proxy614.update(Unknown Source)
at org.identityconnectors.framework.impl.api.AbstractConnectorFacade.update(AbstractConnectorFacade.java:155)
at oracle.iam.connectors.icfcommon.prov.ICProvisioningManager.doUpdate(ICProvisioningManager.java:776)
at oracle.iam.connectors.icfcommon.prov.ICProvisioningManager.updateChildTableValues(ICProvisioningManager.java:615)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSIEBELUPDATECHILDTABLE.SIEBELUPDATECHILDTABLE(adpSIEBELUPDATECHILDTABLE.java:120)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSIEBELUPDATECHILDTABLE.implementation(adpSIEBELUPDATECHILDTABLE.java:79)
at com.thortech.xl.client.events.tcBaseEvent.run(tcBaseEvent.java:221)
at com.thortech.xl.dataobj.tcDataObj.runEvent(tcDataObj.java:2519)

Caused by: org.identityconnectors.framework.common.exceptions.ConnectorException: The selected record has already been added to the list.

Please add another record or close the pop-up list and continue.(SBL-DAT-00357)
at org.identityconnectors.siebel.SiebelUpdate.modifyMultiValueAttribute(SiebelUpdate.java:234)
at org.identityconnectors.siebel.SiebelUpdate.update(SiebelUpdate.java:119)
at org.identityconnectors.siebel.SiebelConnector.update(SiebelConnector.java:430)
... 276 more

Siebel account is provisioned successfully but for "Add User Position" task is stuck in "In Progress" state for the added position.

Cause

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In this Document
Symptoms
Cause
Solution
References


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