ODTU error - Protocol_version problem with java TLS
(Doc ID 2540821.1)
Last updated on MARCH 05, 2024
Applies to:
Oracle WebCenter Content - Version 11.1.1.9.0 and laterOracle Fusion CX Sales Cloud Service - Version 11.13.20.07.0 to 11.13.20.07.0 [Release 1.0]
Information in this document applies to any platform.
Symptoms
On: 11.1.1.9.0 WCC/UCM version, Fusion Application Integration
ACTUAL BEHAVIOR
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Some Java programs not working. Running the Oracle Document Transfer Utility (ODTU) is failing.
ERROR:
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Error - javax.net.ssl.SSLException: Received fatal alert: protocol_version
IdcClientException Caught ...
oracle.stellent.ridc.protocol.ProtocolException: javax.net.ssl.SSLException: Received fatal alert: protocol_version
...
Caused by: javax.net.ssl.SSLException: Received fatal alert: protocol_version
STEPS
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The issue can be reproduced at will with the following steps:
1. Run the Oracle Document Transfer Utility ping command with the RIDC jar file:
java.exe -classpath oracle.ucm.fa_client_11.1.1.jar oracle.ucm.client.UploadTool --url=https://<POD_Name>.fa.<Data_Center>.oraclecloud.com/_dav/cs/idcplg --username= --password= -ping -verbose
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot can not upload documents to the content server using ODTU.
Changes
TLS 1.0 and 1,1 were disabled.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |