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WNA Is Not Working and Failed with the Error: User account is locked. Authentication failed. (Doc ID 2543835.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle Access Manager - Version and later
Information in this document applies to any platform.
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On : version, 

The DNS and AD servers are same. DNS servers were replaced. Oam services are not working. WNA Authentication is failing. Oam logs shows that it is not able to connect LDAP servers.

[xxxx-05-18T08:52:57.103-05:00] [xxxxxx] [ERROR] [OAM-02010] [oracle.oam.controller] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: ] [APP: oam_server#] User account is locked. Authentication failed.

The issue can be reproduced at will with the following steps:
1. Attempt to Authenticate to Oam and error shows up.

The issue has the following business impact:
Due to this issue, users cannot authenticate Oam using WNA.


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