My Oracle Support Banner

Using Microsoft SCCM to Deploy the Enterprise Capture Client Causes Error "The item referred to by this shortcut cannot be accessed. You may not have the appropriate permissions" (Doc ID 2544329.1)

Last updated on JUNE 04, 2019

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

During the process of upgrading WebCenter Enterprise Capture (WEC) from 11g to 12c, and trying to deploy Capture-installer.msi from SCCM (System Center Configuration Manager), it appears to install successfully, but the workstation user receives the following error when launching the Capture client: 

The item referred to by this shortcut cannot be accessed. You may not have the appropriate permissions.

After installing the Client manually, it works with out any error.

Changes

Upgrading to 12c, new workstation, installing the client by the workstation administrator

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.