Locked Enterprise Capture Batches Cannot Be Removed and Error "Error extracting attachments" Occurs
(Doc ID 2548641.1)
Last updated on OCTOBER 30, 2023
Applies to:
Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and laterInformation in this document applies to any platform.
Symptoms
Locked Capture batches are stuck in the Capture client and the follow error is received in the Capture Diagnostic logs:
[2019-05-15T14:04:39.185-07:00] [capture_server1] [WARNING] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ecid>] [APP: capture] Error extracting attachments[[
oracle.odc.exception.CaptureException: Error extracting attachments
at oracle.odc.importprocessor.email.EmailSource.processMessage(EmailSource.java:648)
at oracle.odc.importprocessor.email.EmailSource.processFolder(EmailSource.java:323)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:246)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1271)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:179)
at sun.reflect.GeneratedMethodAccessor505.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:103)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:135)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:122)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:193)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:113)
at sun.reflect.GeneratedMethodAccessor415.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
oracle.odc.exception.CaptureException: Error extracting attachments
at oracle.odc.importprocessor.email.EmailSource.processMessage(EmailSource.java:648)
at oracle.odc.importprocessor.email.EmailSource.processFolder(EmailSource.java:323)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:246)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1271)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:179)
at sun.reflect.GeneratedMethodAccessor505.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:103)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:135)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:122)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:193)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:113)
at sun.reflect.GeneratedMethodAccessor415.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
Changes
Cause
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