My Oracle Support Banner

Error In Document Conversion Processor Due To OIT Library Issues (Doc ID 2555566.1)

Last updated on SEPTEMBER 28, 2022

Applies to:

Oracle WebCenter Enterprise Capture - Version and later
Information in this document applies to any platform.


Document Conversion is failing on an Oracle Linux 7, (OL7) server. When attempting to convert the document with the Document Conversion Processor the following error is returned:

[2019-05-14T22:51:28.472-05:00] [capture_server1] [ERROR] [] [oracle.odc.docconverterprocessor.DocumentConverterProcessor] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:] [ecid:] [APP: capture] Error occurred while processing batch.[[
oracle.odc.docconverter.DocExportException: Image export failed with code 3.. Your system may be lacking a required X Windows component, such as, which is required by Ensure that your system has either openmotif-2.3.2+ or lesstif-0.9.x+ installed.
at oracle.odc.docconverter.oit.DocumentExportImpl.export(
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.exportNonImageFile(
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatchDocuments(
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatch(




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.