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Error In Document Conversion Processor Due To OIT Library Issues (Doc ID 2555566.1)

Last updated on SEPTEMBER 28, 2022

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Document Conversion is failing on an Oracle Linux 7, (OL7) server. When attempting to convert the document with the Document Conversion Processor the following error is returned:

[2019-05-14T22:51:28.472-05:00] [capture_server1] [ERROR] [] [oracle.odc.docconverterprocessor.DocumentConverterProcessor] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:] [ecid:] [APP: capture] Error occurred while processing batch.[[
oracle.odc.docconverter.DocExportException: Image export failed with code 3.. Your system may be lacking a required X Windows component, such as libXm.so.3, which is required by libos_xwin.so. Ensure that your system has either openmotif-2.3.2+ or lesstif-0.9.x+ installed.
at oracle.odc.docconverter.oit.DocumentExportImpl.export(DocumentExportImpl.java:142)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.exportNonImageFile(DocumentConverterProcessor.java:496)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatchDocuments(DocumentConverterProcessor.java:212)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatch(DocumentConverterProcessor.java:139)



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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