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ESSO- Logon Manager Support For Microsoft Office Files With Password Protection (Doc ID 2560596.1)

Last updated on JULY 03, 2019

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.1 and later
Information in this document applies to any platform.

Symptoms

Oracle Enterprise Single Sign-On: Logon Manager

ACTUAL BEHAVIOR

Users working with two or more password protected files in the Microsoft Office Suite must manually create additional credentials in the ESSO Logon Manager for each file separately because each file is protected by a unique password.

There are 3 scenarios to be aware of:

  1. User has no Excel passwords in stored ESSO Logon Manager.
  2. User has only 1 other Excel password stored in ESSO Logon Manager.
  3. User has 2 or more Excel passwords stored in ESSO Logon Manager.


Follow the step below for the most appropriate scenario.

  1. If users have no Excel passwords in the password safe then ESSO will launch and prompt the user to enter the password for this document, it will then be stored for future use. Note: In this scenario, the recommendation is to open ESSO, find this new password entry and click “Modify” to rename the “Description” to match the specific Excel file name. This will help to easily identify this password in the future.

  2. If users have 1 other Excel document password stored in ESSO, then ESSO will incorrectly attempt to use this password and the Office incorrect password box will appear. In this scenario open ESSO and add a new Excel document password in the way described in the steps above. The user will then be prompted to select the correct password from the list in Logon Manager.

  3. If users have 2 or more other Excel document passwords, then ESSO will launch and prompt the user to select the relevant Excel document passwords option. As neither is correct, the user must click “Add” and enter a new Excel document password. Note: In this scenario the recommendation is for the user to open ESSO, find this new password entry and click “Modify” to rename the “Description” to match the specific Excel file name. This will help to easily identify this password in the future.


EXPECTED BEHAVIOR

ESSO Logon Manager detects the filename that is being opened and prompts the user to create a new credential for that file specifically.

STEPS TO REPRODUCE:

  1. User opens password protected document in Microsoft Office.
  2. User is prompted to enter a password to access the document.
  3. If the user has two or more passwords stored in Logon Manager, the user is prompted by the Logon Chooser.
  4. If the Logon Chooser does not contain a saved password for the file, the user must then manually add a new credential for the file.


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, Executives and Senior Managers must manually create multiple credentials in ESSO Logon Manager for each of the different files to be accessed in Microsoft Office. .

Cause

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In this Document
Symptoms
Cause
Solution
References


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