Unable to Access Oracle Portal After Applying the Database Patch Set Update (PSU) 181016 or later : The Page Is Not Redirecting Properly (Doc ID 2577881.1)

Last updated on OCTOBER 09, 2023

Applies to:

Symptoms

When attempting to access Oracle Portal after applying Database Patch Set Update 181016 or later, the following error occurs.


ERROR

The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete

The Portal URL redirects to:

https://<HOSTNAME>:<PORT>/portal/page/portal/NAME_PGR/General Error Page

STEPS

The issue can be reproduced at will with the following steps:

1. Apply Database Patch Set Update (PSU) (181016 or later):
   e.g.:
   
   Patch 28204707: DATABASE PATCH SET UPDATE 11.2.0.4.181016
   
   
   
2. Restart the domain.
   
   
3. Try to accessing Oracle Portal.
   Here you will see the issue.
   
   
4. Rollback the Database Patch Set Update (PSU).
   
   
5. Access Oracle Portal.
   It work fine.
   
   

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.