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Unable to Login to WebCenter Portal Cloud Services After Configuring Oracle Identity Cloud Service (Doc ID 2580842.1)

Last updated on APRIL 21, 2021

Applies to:

Oracle WebCenter Portal - Version 12.2.1.3.0 and later
Oracle WebCenter Portal Cloud Service - Version 18.1.6 and later
Information in this document applies to any platform.

Symptoms


Unable to login to WebCenter Portal Cloud Services after configuring Oracle Identity Cloud Service.


ERROR

After providing the user credentials a blank page is displayed.

Refreshing the page shows this error:

    Error 403--Forbidden 

The managed server diagnostic log shows the following errors:

[<TIMESTAMP>] [WCPUAT_d_server_1] [WARNING] [] [oracle.ods.virtualization] [tid: [ACTIVE].ExecuteThread: '38' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: <ECID>] [APP: Oracle Universal Content Management - Inbound Refinery] [partition-name: DOMAIN] [tenant-name: GLOBAL] Not found init param: idcs.config.url, return defaultValue: null

[<TIMESTAMP>] [WCPUAT_d_server_1] [ERROR] [LIBOVD-60296] [oracle.ods.virtualization] [tid: [ACTIVE].ExecuteThread: '38' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: <ECID>] [APP: Oracle Universal Content Management - Inbound Refinery] [partition-name: DOMAIN] [tenant-name: GLOBAL] Cannot instantiate plugin : SCIMPlugin.[[
javax.ws.rs.WebApplicationException: Bearer error="invalid_session", error_description="Authentication Failure"
      at oracle.security.opss.client.httpfilter.ErrorResponseFilter.filter(ErrorResponseFilter.java:113)
      at org.glassfish.jersey.client.ClientFilteringStages$ResponseFilterStage.apply(ClientFilteringStages.java:140)
      at org.glassfish.jersey.client.ClientFilteringStages$ResponseFilterStage.apply(ClientFilterin
      ...

 

Other Symptoms:


STEPS

The issue can be reproduced at will with the following steps:

  1. Configure WebCenter Portal Cloud Services.

  2. Confirm you can login to WebCenter Portal and Content Server.

  3. Configure IDCS per this documentation:

    Administering Oracle WebCenter Portal Cloud Service
    25 Configuring the Identity Store
    25.1.2 Configuring Identity Cloud Service Using the Autodeploy Script

  4. Configured SAML 2.0 Single Sign-On per this documentation:

    Administering Oracle WebCenter Portal Cloud Service
    25 Configuring the Identity Store
    25.1.3.8 Configuring SAML 2.0-based Single Sign-On


  5. Attempt to login.
    Here you will not be able to authenticate.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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