My Oracle Support Banner

Users unable to login to WebCenter Content (WCC) due to csPageMergerUnableToGenerateHtmlPage error (Doc ID 2590628.1)

Last updated on SEPTEMBER 18, 2023

Applies to:

Oracle WebCenter Content - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE
-----------------------
User(s) is unable to login to WebCenter Content (WCC).


ERROR
-----------------------
Event generated by user '<UserName>' at host '<WCC_HostName>'. System code execution error. Unable to generate HTML page. Unable to evaluate function 'utGetCacheKey'. Null pointer is dereferenced. [ Details ]
An error has occurred. The stack trace below shows more information.

!csUserEventMessage,<UserName>,<WCC_HostName>!csSystemCodeExecutionError!csPageMergerUnableToGenerateHtmlPage!csDynHTMLReportMsgFunction,utGetCacheKey!$!syNullPointerException
intradoc.common.ServiceException: !csPageMergerUnableToGenerateHtmlPage


STEPS TO REPLICATE
-----------------------
1. User tries to login to WCC.
2. Above mentioned error is experienced.


BUSINESS IMPACT
-----------------------
User(s) are unable to access WebCenter Content.

Changes

 None - impact could only be on select few users.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.